The Air Rescue Card Emergency Call Center is staffed with experienced professionals who can answer your questions, cut through global red tape, and get you what you need. We are just a call away whenever you need us, 24 hours of every day, including holidays. Your Air Rescue Card benefits are available whenever you are 99 miles or more away from home.
If required medical treatment for an acute or life-threatening illness or injury is unavailable by a local physician or facility, we will transport you to the closest facility for the treatment you need.
If you are hospitalized, our medical staff will assess the adequacy of the treating facility and work with the local attending physician to monitor your condition and determine the need for evacuation. We will keep you, your family and/or employer in the information loop until you are able to travel or until We Bring You Home®. We cover the entire cost of your hospital-to-hospital transfer, including ground ambulance between hospital and airfield, air transport, and medical team/attendants, without forms to fill out or claims to be made.
If we provide air evacuation/repatriation for you, we will also arrange no-cost flights home for your spouse or domestic partner and dependent children who are traveling with you.
Few of us are prepared to deal with the death of a loved one, associate or employee while traveling. If an Air Rescue Card member suffers loss of life while traveling, we will arrange and cover the cost of a transport container, and preparation and transportation of the remains to the member’s place of residence or place of burial.
We will also return your car, recreational vehicle, motorcycle or other ground vehicle to your permanent residence.
We provide contact information and office hours for primary care physicians and other medical specialists (obstetricians, orthopedists, pediatricians, cardiologists, etc.), clinics or hospitals within your travel area. We can also recommend ophthalmologists and dentists; if none are available or recommended, we can refer you to local physicians or hospitals for pain control.
We can dispatch a general practice physician, when available, to your hotel or other location.
If a treating facility refuses to admit you without a financial guarantee, we can arrange for an advance or guaranteed payment on your behalf, even when the facility requires financial guarantee from a local company.
Upon request, the Air Rescue Card Call Center can arrange for hotel/convalescence stay.
We can arrange for delivery of prescribed medication or blood supply that you require but cannot obtain while traveling.
If you find yourself away from home without needed prescription medication, eyeglasses or contact lenses, we can recommend local resources for replacement or arrange for shipment of a replacement item or its equivalent to you.
See our online Travel Tips or contact the Emergency Call Center before your trip or while you are traveling for up-to-date information regarding visa, passport and immunization requirements; State Department travel advisories, cultural information, location of embassies and consulates; and currency exchange rates.
Not conversant in the local language? Our global network provides telephone interpretation of more than 100 languages to eliminate communication errors.
We can arrange replacement of your lost or stolen passport, driver’s license and credit cards, and assist with procedures to file loss reports and recover lost or stolen articles.
In the event your money and credit cards are lost, stolen or inaccessible while traveling, we can arrange for emergency funds, assist with payment of legal fees, and secure and post bail bonds.
Our Call Center will relay emergency messages between you and your family or colleagues.
If a commercial carrier loses your luggage, we can help you track it down or compensate you.
If you require legal assistance while traveling, we can refer you to English-speaking lawyers.